Shipping policy

All orders are processed within 1–2 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days.

Shipping Rates & Delivery Estimates:

PROMASTERTOOL ships to the following countries: USA, Australia, Canada, New Zealand, and the United Kingdom. We offer the following shipping options:

  • Standard Shipping (with tracking): Free  - 5-14 business days
  • Priority Processing (with tracking): $3.99 (Jump ahead of the queue) - 2-14 business days
  • Priority Processing & Shipping Insurance (with tracking): $5.99 (Get ahead of the queue, and ensure your parcel is safe & secure) - 1-14 business days

Shipping charges for your order will be calculated and displayed at checkout. Delivery delays can occasionally occur. Please double-check your billing and shipping address when placing an order, as we are unable to reroute packages.

Shipment Confirmation & Order Tracking:

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Duties and Taxes:

Prices listed on our website are taxed in US dollars in the states of Nebraska, West Virginia, Pennsylvania, and California. This means you may be required to pay duties and taxes upon receipt of your order in other states. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Disclaimer:

If a package is returned intact to PROMASTERTOOL due to an address error (or any other error) made by the customer, the customer will be responsible for any shipping fees incurred. Refunds will be issued for the item minus the shipping cost.

Damages:

PROMASTERTOOL is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Sale Items:

Only regular-priced items may be refunded; unfortunately, sale items cannot be refunded.

Exchanges:

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@promastertool.com.

Gifts:

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and he will find out about your return.

Can I Cancel My Order?

You are eligible for a full refund, including Shipping & Handling, ONLY if the order has been canceled prior to shipping. We cannot process claims, refunds, or additional requests once the package is in transit with the carrier. After checkout, if you make a mistake or change your mind, you have 30 minutes to cancel the order.

Still have questions?

Please send us an email at info@promastertool.com.